Forum Discussion
Nathan_Pfeifer
Microsoft
MicrosoftRemote assistance with Quick Assist is changing
Hi Insiders! Russell Mosier and Bianca Taylor, from the Experiences + Devices team are excited to share an upcoming change to their remote assistance app, Quick Assist.
Remote assistance wi...
Nathan_Pfeifer, LOL I can't even get the new "Microsoft Store" version of Quick Assist to run at all. The latest 2.0.8.0 version of it is installed, WebView2 is installed, but when I try to run it, after briefly getting the "spinning dots" throbber for a few seconds, it just comes back saying "There's a new version of Quick Assist"... which there isn't, I'm demonstrably on the latest version! So, I can't even run it if I wanted to!
I tried running x64dbg on QuickAssist.exe, the log shows me what I think are the red flags:
DebugString: "onecore\base\appmodel\runtime\winrt\lib\windows.applicationmodel.packagefactory.cpp(44)\Windows.ApplicationModel.dll!00007FFE53F4EFCB: (caller: 00007FF69EA7AAEF) LogHr(1) tid(1630) 80073D54 The process has no package identity."
and
DebugString: "enduser\remoteassistance\common\systeminfo\systeminfoimpl.cpp(396)\QuickAssist.exe!00007FF69EA7AB0D: (caller: 00007FF69EA72461) ReturnHr(2) tid(1630) 80073D54 The process has no package identity."
Great job! 
I'll just use TeamViewer, AnyDesk, or even just Chrome Remote Desktop, since the "Microsoft Store" version of Quick Assist appears to just be using the web browser anyways!
- how works for me:
1) add user as local administrator:
- computer management, local users and groups, Administrators
- restart
2) remove "old" Quick Assist:
- apps > optional features > remove Microsoft Quick Assist
3) reset Microsoft Store cache:
- from shell dos or Win + R, run "WSReset.exe" (wait until terminate)
4) restart (again)
5) go to Microsoft Store > Quick Assist > Install
now Quick Assist must work
6) remove user from local Administrators group
