Forum Discussion
Nathan_Pfeifer
Microsoft
MicrosoftRemote assistance with Quick Assist is changing
Hi Insiders! Russell Mosier and Bianca Taylor, from the Experiences + Devices team are excited to share an upcoming change to their remote assistance app, Quick Assist.
Remote assistance wi...
how works for me:
1) add user as local administrator:
- computer management, local users and groups, Administrators
- restart
2) remove "old" Quick Assist:
- apps > optional features > remove Microsoft Quick Assist
3) reset Microsoft Store cache:
- from shell dos or Win + R, run "WSReset.exe" (wait until terminate)
4) restart (again)
5) go to Microsoft Store > Quick Assist > Install
now Quick Assist must work
6) remove user from local Administrators group
1) add user as local administrator:
- computer management, local users and groups, Administrators
- restart
2) remove "old" Quick Assist:
- apps > optional features > remove Microsoft Quick Assist
3) reset Microsoft Store cache:
- from shell dos or Win + R, run "WSReset.exe" (wait until terminate)
4) restart (again)
5) go to Microsoft Store > Quick Assist > Install
now Quick Assist must work
6) remove user from local Administrators group
