Forum Discussion
Nathan_Pfeifer
Microsoft
Apr 27, 2022Remote assistance with Quick Assist is changing
Hi Insiders! Russell Mosier and Bianca Taylor, from the Experiences + Devices team are excited to share an upcoming change to their remote assistance app, Quick Assist.
Remote assistance wi...
ShawnZ1H
Nov 08, 2024Brass Contributor
here we go again: Quick-Assist effectively unusable:
"Software that's required for Quick Assist couldn't be installed, Error 1002" Run-As doesn't work.
Of course, we are running as StandardUser, LocalAccount for security and privacy reasons.
As helper, I can run Quick-Assist only if I sign-in to Windows as an Administrator, but several users needing help have faced same error and have no remedy running as a Standard User.
Even most third party publishers have installers that know enough to recognize non-admin user and request privilege elevation. Why not Microsoft Quick-Assist?
We have lots of small business clients completely UNINTERESTED in M$ cloud.
Further, best practice and standard operating procedure on every other OS is to run as a Standard-User, so that Admin functions are done deliberately, rather than accidentally. If you run as an Administrator, UAC will sometimes, but not always, warn that you are using elevated privileges. The fact that Edge (a web browser) can and does bypass UAC prompts is reason enough to run as Standard User.