Forum Discussion
Appointments keep canceling in Bookings
I have group classes set up for a max of 125 people. The appointments keep sending auto cancellations and there are still spaces. I literally have had over a dozen people trying to register. They get a confirmation and then a cancellation. What is going on?
- Yep, periodically get this issue as well. Turned off the feature to allow staff to manage their own booking and it happened again today. We are doing ICT Inductions so it's not great.
We are having the same problem. I would hope that @Microsoft would be able to fix this glitch.
I am having the same issue. When someone cancels or when I manually take someone out, everyone gets cancelation emails and invites removed from their calendar. It's caused a lot of confusion for all involved....not sure why Pernille-Eskebo can't seem to resolve this issue. It doesn't seem like it is happening if you manually add in a calendar invite via Outlook but that defeats the purpose of using the application....
This error seems to have existed for over 3 years. What's going on at Microsoft? In any case, bookings cannot be used in this way
Our team has the same issue, in 2023. Any updates Microsoft? Every booking is sending a cancellation notice.
- Radhika_Khetan_MSFT
This is happening for my appointments too. When a new person books for our class, it sends a cancellation to everyone who has already booked previously. I keep having to send follow-up emails to all registrants saying "No. It's not canceled, please disregard." This is really bad because I am sure there are people that don't show up because they thing it's canceled when it's not.
We have the same issue and I would like to hear an update as well. Same as users above indicated, it seems that in a group booking if one of the registrants cancels, the event shows up as "cancelled" in the organizer's (me) calendar, even though it is still active in Bookings. Then I have to go to the bookings event, hit "update booking" and it shows up in my calendar again. Of course then all registrants receive a "your event was updated" email, which is not ideal at all, especially if it happens more than once. Any updates for a fix?
Trainer_Nerd I no longer use bookings. It was too much work in the middle of Covid! Without a solution I moved on to using Eventbrite and Microsoft teams.
Elisa_Hanley I'm also experiencing this Elisa. Very frustrating isn't it!
I'm using bookings as an internal Training calendar and have group session set up. I've noticed 2 things;
1. When it's a group booking and additional people are added, it seems to delete the booking and then re add it in the diary. I think this happens in a matter of seconds, but if connection is slow I've seen a booking look cancelled and then it pings back again.
2. **bleep** you say, if someone rejects the booking it somehow marks the session as cancelled, weirdly though, it look cancelled in my calendar as the presenter but when I look at the staff calendars they still have it as a calendar invite.
I'm managing a team of trainers and want to be able to schedule their sessions but it seems bookings isn't quite hitting the mark - Microsoft Bookings - Any update??
- Any Update? this is happening now in 2022??
Jkidwell I stopped using it. It was too much of a headache. We use eventbrite and it's been good for us!
Elisa_Hanley
We've experienced exactly the same issue.
Bookings set up to maximum of 500 participants purely so that it's available to everyone in organisation.
People book on the sessions and then receive a cancellation notification and it showing as a 'strike out' in their calendars.
It has happened this morning with a Booking I am the member of staff for and it sent my a cancellation whilst still being 'live' on the Booking Page!
Radhika_Khetan_MSFTMicrosoft
Elisa_Hanley Thanks for highlighting this. Can you please give us more details like screenshots of your service configuration? How you are making appointments? Are you having multiple services or a single service? and details around this? You can post on uservoice or here and we will look into it. Thanks for your interest and support to Bookings!"
- Did you ever receive an answer or feedback on this? I'm commenting with the same issue, 2 years later. What is going on??
Radhika_Khetan_MSFT It is a group booking. When one person cancels or if we remove a person from a booking, it sends a cancellation to everyone. We had 125 people in a class and every person received a cancellation. As you can see it says cancelled on my personal calendar and it is still available on the bookings calendar, not cancelled. We have stopped removing people from the training and just overbook it without knowing who is going to attend or not.
- Radhika_Khetan_MSFT
Elisa_Hanley few things are not clear. How can you remove a person from a booking? Currently there is no way to do that. Can you please elaborate each step that you guys followed ? Like service creation (if possible send a screenshot), how did you create a booking (admin portal or self serve), who cancelled the meeting (admin or customer)? The screenshots that you shared are for staff or customer? Can you please elaborate more on these detailed steps? If possible can you send me the calendar link here? This will help us look into the issue further.
Elisa_Hanley we are having the same issue, did you get this resolved?
