Forum Discussion
Appointments on the half hour are no longer showing on my booking page
As of this morning any appointments that should be available are not showing on my booking page. All the appointments on the hour are showing fine, all the appointments on the half hour are not showi...
lizkh Potential solution:
I found that when configuring a service inside of the bookings calendar Microsoft has decided to change the time increments of available bookings and the length of time that bookings actually are.
To configure a service to have a 1-hour duration you would do so here (duration is how long the appointment will last):
This is completely separate from scheduling policies. The time increments determine how often your service is available. In this case, my service is available every 30 minutes (10:00, 10:30, 11:00, 11:30, etc.). 15-minute increments would result in 10:00, 10:15, 10:30, 10:45 11:00, etc.
For instance, I found that setting meeting times at one-hour durations and setting the time increments at 30 minutes resulted in a bookings page that looked like this:
This shows that I am able to have one-hour bookings at 30-minute time increments. Please respond to my thread if you have any questions.
Thanks very much for your advice, unfortunately though it doesn't work for my situation (unless I have misunderstood what you have explained).
My appointments need to be 1 hour long so I had set the duration to 1 hour, and I only want my appointments to be booked every hour so I had the increment set to 1 hour also. Some of my staff have appointments available on the hour e.g. 10am, 11am, 12pm. Other staff members have appointments available on the half hours e.g. 9:30am, 10:30am, 11:30am. This was working fine until last week when all the appointments on the half hour stopped showing on the booking page.
If I change the increment to 30 mins, the booking page does show the appointments on the half hours, BUT it allows clients to book appointments every half an hour, which I don't want. For example, if I have a staff member with available appointments at 9:30am-10:30am, 10:30am-11:30am, 11:30am-12:30pm, it allows a client to book an hour appointment at 10am-11am. This means that 9:30am-10:00am is a wasted half an hour, and instead of this staff member being able to have 3 hour-long appointments that morning, they will only be able to have a maximum of 2.
To get around this, I have the duration set to 30 mins and the increment set to 30 mins. I then have blocked off the 2nd half of every hour available in my staff members personal calendars so that they are not available to book (very time consuming).
E.g. setting duration and increment to 30 mins for a staff member whose availability is 9:30-10:30, 10:30-11:30, 11:30-12:30, allows clients to book at 9:30, 10:00, 10:30, 11:00, 11:30, 12:00. But if I then block out 10:00-10:30, 11:00-11:30, 12:00-12:30 in my staff members calendar, it gives the desired result that appointments show as available to book at 9:30, 10:30 and 11:30. The downside is that it is very time consuming to set up and clients see that appointment times are 30 minutes long, not an hour (not a huge problem, but also not ideal).
My appointments need to be 1 hour long so I had set the duration to 1 hour, and I only want my appointments to be booked every hour so I had the increment set to 1 hour also. Some of my staff have appointments available on the hour e.g. 10am, 11am, 12pm. Other staff members have appointments available on the half hours e.g. 9:30am, 10:30am, 11:30am. This was working fine until last week when all the appointments on the half hour stopped showing on the booking page.
If I change the increment to 30 mins, the booking page does show the appointments on the half hours, BUT it allows clients to book appointments every half an hour, which I don't want. For example, if I have a staff member with available appointments at 9:30am-10:30am, 10:30am-11:30am, 11:30am-12:30pm, it allows a client to book an hour appointment at 10am-11am. This means that 9:30am-10:00am is a wasted half an hour, and instead of this staff member being able to have 3 hour-long appointments that morning, they will only be able to have a maximum of 2.
To get around this, I have the duration set to 30 mins and the increment set to 30 mins. I then have blocked off the 2nd half of every hour available in my staff members personal calendars so that they are not available to book (very time consuming).
E.g. setting duration and increment to 30 mins for a staff member whose availability is 9:30-10:30, 10:30-11:30, 11:30-12:30, allows clients to book at 9:30, 10:00, 10:30, 11:00, 11:30, 12:00. But if I then block out 10:00-10:30, 11:00-11:30, 12:00-12:30 in my staff members calendar, it gives the desired result that appointments show as available to book at 9:30, 10:30 and 11:30. The downside is that it is very time consuming to set up and clients see that appointment times are 30 minutes long, not an hour (not a huge problem, but also not ideal).
