Forum Discussion
Appointments on the half hour are no longer showing on my booking page
As of this morning any appointments that should be available are not showing on my booking page. All the appointments on the hour are showing fine, all the appointments on the half hour are not showing and are therefore not bookable. The appointments on the half hour were showing fine up until today, and some clients have managed to book appointments on the half hour previously.
My appointment duration is set to 1hr and time increments are set to 1hr. Staff hours vary and are very specific, so some staff have availability entered as such: 9am-10am, 10am-11am, 11am-12pm. These appointments are showing fine and are bookable by clients.
Other staff have availability entered as 9:30am-10:30am, 10:30am-11:30am, 11:30am-12:30pm, etc. and none of these appointments are showing on the booking page.
I have tried changing the time increments to 30mins, but this does not work for us as it allows clients to book appointments on the half hours where we do not wish them to.
I have also tried (as another poster suggested worked for them) changing the appointment duration to 59mins instead of 1hr, but it did not solve the problem.
Any help would be greatly appreciated.
Exact same thing started happening to us today.
- I'm having a similar issue, too!
The services I've created are all 4 hours in duration and begin on the half hour as our office opens at 8:30. So, I have 3 available services bookable from (8:30-12:30), (12:30-4:30) and (4:30-8:30).
This used to work perfectly but as of today, the services won't book at 8:30 anymore. The first time offered is now 9:00. This has caused the last service of the day to be unbookable as it extends past office hours.
Something has changed. We have also experienced this problem today which only affected group appointments with a start time of 16:30 even though there were spaces still available. These appointment times had disappeared completely from the booking page for the customer whereas everything else was bookable as normal.
Extending the maximum lead time showed that this problem even affected future days, without any other bookings yet. I didn't make the connection that the problem was only affecting appointments on the half-hour mark until I saw this post.
A potential workaround that has helped us to solve the problem (although it may not be ideal for everyone) is to just change the time increments to be 1 minute:
The rest of our settings for the service have a set duration for the appointments (4 hours) which is connected directly to an exact start (16:30) and end time (20:30) for each day, meaning that there is only ever one possible start time to choose each day, so there's never been any flexibility that has ever allowed multiple time alternatives to show up. We previously had "2 hours" selected for the time increments and nothing else has changed in the settings. So changing the time increments from "2 hours" to "1 minute" has (somehow) "fixed" the problem for us and the 16:30 appointment time showed up again - even though it shouldn't really matter what value is in the box for the way that we are using Bookings.
I don't think it makes much sense logically but it works for us so I just thought I should share this information in case it could be a possible solution for other people as well.
If you need multiple times to be available in a day then I reckon you could use the availability scheduler to set the exact times that you want someone to be able to book. But unfortunately I can't really test this concept further. I have a second bookings calendar which I use for tests but the half-hour problem doesn't happen there and I can't find a combination of settings which replicate the problem.
- This workaround worked for us, thank you!
I have the same issue and I have also tried the suggestions made in the comments but unfortunately it did not solve the problem.
lizkh try setting the time increment in availability option to 59mins (Customized settings)
I believe this to be a bug that will need to be picked up
- Thanks for your answer. Your solution work for us but it's a pity that the software has so many bugs and too often
- Thanks very much for your help. I tried this and it does cause the missing appointments to appear on the booking page, but it has a cumulative affect in that later appointments show as a minute earlier each time e.g. 9:30, 10:29, 11:28, so unfortunately isn't a workable solution for us.
- Ok - Apologies that this does not fix your issue - I am not seeing changes to my session start times which all show on the hour and on the half hour. - I hope this issue is resolved quickly
I'm having the same issue. Suddenly 2 of my 3 services aren't available to book anymore. No changes of any kind were made in Bookings when this happened.
We use Bookings to facilitate our laptop-swapping project where our team can handle 16 laptops simultaneously. Suddenly our services that aren't fully booked are unavailable. We really can't use this bug right now in our scheduling.
- I am having the same issue!
