Forum Discussion
Bookings Calendar and Reply Address
I have begun to evaluate Bookings and it looks really promising. However, I have a question: when a customer receives a confirmation email, they can click on the "Manage my booking" square. Fine. ...
Alysha Voigt
Microsoft
MicrosoftHi Henrik,
I work on the Microsoft Bookings team, and I'm sorry to hear you're having this issue. Could you please send me the details in a private message? I'm hoping to get your tenant domain, the ID of the Bookings calendar, and when you last had a report of this happening.
Hi Alysha
Calendar: https://outlook.office365.com/owa/calendar/hs1@chisa.dk/bookings/
Reply address used by MS Bookings: hs1@chisa.dk
This is a non eksisting e-mail address, that is used by Bookings both to confirm me and customers of the Booking. Hope this makes sense :-)
The customer reply-address i have specified in company profile is hs@chisa.dk and not hs1@chisa.dk as illustrated below.
This is happening every time i test Bookings.
Tenant: I'm not shure but maybe: https://chisaaps.sharepoint.com/
- Alysha Voigt
Thank you Henrik! I've sent this information back to the team to debug. Again, my apologies that you're having this issue.
Hi, Alysha. Another bug that I'd love the team to look into is this:
When I connect my Bookings calendar to Outlook for Windows, the appointment shows up but none of the details (i.e., client name, contact information). This is kind of vital to be able to see in my calendar; otherwise, I have to go to the online Booking calendar to know who I'm meeting with.
Also, the availability of an iCal/ICS link to share or sync the Bookings calendar would be nice.
Melissa Kelley CPRW
Kelley Resumes & Wordsmithing
- Alysha Voigt
Hi Melissa,
Thanks for reaching out. What you described is not expected. I'm wondering whether it's because of the method you're using to connect your Bookings calendar to Outlook.
The way it's meant to work is this:
- In the Bookings app, you should add yourself as a Staff member, and your primary email address (the email address you use in Outlook too) should be included on the "Staff" entry for yourself.
- If that is done, and it's an email address that uses Office 365, then Bookings can sync the events from your primary calendar (aka, the events which show in Outlook) so that customers can't accidentally book you when there's something on your calendar.
- As well, it means that any Bookings appointments which get scheduled with you will get sent to your primary calendar in Outlook. You should receive the appointment just like any other Outlook meeting invitation.
- Those meeting invitations will include the customer information inside.
Hopefully this made sense.
Hi, Alysha!
Do you have any news regarding this?
I have the same problem...
- Alysha Voigt
Hi Ekaterina (and everyone),
I'm sorry for the delay. Our developer has submitted a fix for this issue, but it might not have reached your servers yet. Please let me know if you're still seeing this issue.
I've noticed this too.
It seems the Bookings email address that sends to a customer CAN be used INTERNALLY, but can't be used for external customers. I can't find it in Office 365 admin center or Exchange Online but chances are, a customer will try and email and get the bounced email address with:
"Recipient address rejected:
Access denied [XXXXXXXXXXXXXX.eop-EUR01.prod.protection.outlook.com] (in
reply to RCPT TO command)"I would have thought it was a shared mailbox / distribution list email address but can't see it anywhere in any admin center.
I welcome any input from MS on this.
Chris
- Alysha Voigt
Hi Chris,
If everything is working correctly, then a customer of yours who is replying to the Bookings mail should have their reply automatically routed to the "Reply To" Email address that you specified in the settings of your bookings page. Our developer checked in a fix to ensure this is happening, but the deployment might not have reached you yet. At your convenience, could you please do a quick test and let me know if the same behavior is persisting?
