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John Holden's avatar
John Holden
Copper Contributor
Apr 13, 2017

Bookings Calendar and Reply Address

I have begun to evaluate Bookings and it looks really promising.  However, I have a question: when a customer receives a confirmation email, they can click on the "Manage my booking" square.  Fine. ...
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Amanda Martin's avatar
Amanda Martin
Copper Contributor
Dec 14, 2017

Hello - I am also having this issue. Reply-to email address on confirmation email is a made up email address. Thanks in advance. 

  • Alysha Voigt's avatar
    Alysha Voigt
    Icon for Microsoft rankMicrosoft
    Dec 19, 2017

    Hi Amanda,

     

    I would like to clarify one thing. When someone receives a Bookings confirmation email of their appointment, the email address that sent the email to them will always be a system-generated email address. That part is expected. However, if the customer hits Reply on that email, and sends a message, our system should route that email to the address you specified in your Bookings settings.

     

    If you can, please do a test of this tomorrow and let me know if it didn't work.

     

    Thanks!

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