Forum Discussion
Not Blocking Timeslots
I have a simple booking set-up - I offer 5 services of different time lengths via one staff. Everything worked perfectly until this week - the booking calendar has stopped blocking off already sc...
Same issue here today after returning from holidays. Myself and other staff are having our clients (students) double book where we are unavailable...during lunch hours and after work hours. What a way to return to work after the holidays. Wasting time trying to fix this.
davisjr
Microsoft
MicrosoftApologies for the trouble caused by this. Can you please share these additional details to help us debug this further:
- Are you seeing incorrect timeslots showing up on the calendar or it is actually resulting in bookings being made against unavailable timeslots? One of the existing issues that we track show invalid timeslots but attempting to book it will result in an error.
- Is this happening only for all day events?
- The existing events that conflict - are these other appointments booked through Bookings or these come from your Outlook calendar?
Can you please raise a support ticket with more details or DM me so that we can investigate this further?
- Are you seeing incorrect timeslots showing up on the calendar or it is actually resulting in bookings being made against unavailable timeslots? One of the existing issues that we track show invalid timeslots but attempting to book it will result in an error.
- Is this happening only for all day events?
- The existing events that conflict - are these other appointments booked through Bookings or these come from your Outlook calendar?
Can you please raise a support ticket with more details or DM me so that we can investigate this further?
davisjr We have our time slots set for 8:30 AM - 11:30 am and for 1:30 PM to 3:30 PM monday-Thursday for 15 min appt. We used this exact service about a month ago but turned it off when no longer needed. Turned it back on for January and not students are able to make appointments all day & outside of these limits. Here's a screen shot of the booking page:
Heres a screen shot of the availability listed in services:
I have unchecked the time zone box but I don't know what else to do. Our work around has been to block off our outlook calendars during the times we don't want appt and this is a huge pain. Can you give instructions on how to open a ticket. I can't seem to figure that one out. Thanks.
I also noted that Booknings does take existing events created by Bookings into consideration: If customer A has made a booking, that same timeslot is not available for customer B.
But events created in Outlook does still not affect available timeslots in Bookings.
I just tried making a test booking in a timeslot where I know that staff was unavailable.
The bookning went through, and it also ended up in the staff's outlook calendar.
This was a 30 min bookning.The conflicting events come from Outlook calendar.
The conflicting event's status is Busy.
ps
Björn is my test user, not a real person.
PerElvis72 thank you. We were able to resolve this by unchecking the time zone box. There were several and I believe we had missed one. Seems to be a go so far. Thanks!
- Hi Cathy_127
I can only find a "Always show time slots in the business time zone" checkbox under
Booking page > Region and time zone settings
Can you please guide me to where else I can uncheck that setting?
