Forum Discussion
Scheduled appointment email notification
I have assigned one employee from my Staff for one service that we are offering, but when a customer makes an appointment, only customer recives a email notification, but i want employee to also get ...
Unlike the problem described by previous people, I am receiving email confirmations for the company & employee, but for the client it is not always the case. On a test booking I did with my Hotmail email address, I did receive a confirmation. So did a friend of mine that tested a booking on my page, and he did it with his domain name email. But a booking from my Internet provider email (@videotron.ca) does not generate an email confirmation. I even checked my webmail version to see if I had anything in a spam folder of some sort and there is nothing. I cancelled those bookings from the company Bookings page and no email was sent to the "client" either.
Right now, it means that if I can't be sure the client will receive an email confirmation, I will have to manually send something?
Can we even be sure that email reminders will go through?
Thanks!
I confirm that staff receives:
1- Email as a notification
2- Email as a meeting invite (will appear in the calendar as a grayed out item until it get approved)
I have tested this with hotmail & gmail account and it was working.
hello, what did you set for the staff to receive a confirmation? I have check the box (under staff) for him to receive the email but it doesnt work after a dummy booking through the system.
thanks for your help!
Interestingly, I am living in jordan; so when i am connected to local network the emails get blocked an i receive an error in office 365 message center
when i am connected to VPN (i.e. to england) it is working :-)
