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dafox79's avatar
dafox79
Copper Contributor
Apr 10, 2021

Microsoft Security Client - Log off Network

We have an issue with a 3rd-party application freezing after about 6min of inactivity - the only evidence in the Event Viewer is in the Application Log:

Log Name: Application
Source: Microsoft Security Client
Date: 10/04/2021 6:30:54 PM
Event ID: 5000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: SOLVit-LOAN-01
Description:
Log off network
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft Security Client" />
<EventID Qualifiers="0">5000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-04-10T08:30:54.5764042Z" />
<EventRecordID>4819</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>SOLVit-LOAN-01</Computer>
<Security />
</System>
<EventData>
<Data>0x1</Data>
<Data>ProtectionManagement</Data>
</EventData>
</Event>

 

We run Malwarebytes Endpoint which is registered in 'Virus & threat protection', so unsure if we need to be registering this application as an exception in things like AppGuard or Tamper Protection or somewhere in Defender?

Defender
security
windows 10
  • marysia_k's avatar
    marysia_k
    Icon for Microsoft rankMicrosoft
    Apr 19, 2021
    Hi! It is not entirely clear from this log what the issue is. In terms of AppGuard, it does not require MDE so the two should not be related. I would recommend creating a customer support case via their support channel or providing some additional context or information here.

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