Forum Discussion
Non Profit Step 3 does not work
Hi, I tried to create an non profit account but I got stuck in step 3 the verification with SMS/Call. It does not work on two different computers with different browsers and I also tried 4 different ...
If it my help to identify the issue. When I request the code I get following response in the browser dev tools when I trigger the verification:
{
"challengeId": null,
"remainingAttempts": null,
"httpStatuscode": 200,
"responseCode": "HipChallengeIssueBlocked",
"message": "RiskRejectedUser",
"correlationId": "hereWasAnID"
}
request:
https://signup.microsoft.com/api/signupservice/hipchallenge?api-version=1&client-request-id=hereWasAnID&culture=de-de
- Margaret_Farmer
Microsoft
@Fabien_21
Thank you for providing the capture of the page. It appears that an incomplete process is causing a blockage. I recommend that you submit a support ticket to address this issue. You can do so by visiting the "Contact Us" section. We will also escalate this matter through the appropriate channels.
I hope this helps!
same here ... any news on this issue?
