Forum Discussion
Non Profit Step 3 does not work
Hi, I tried to create an non profit account but I got stuck in step 3 the verification with SMS/Call. It does not work on two different computers with different browsers and I also tried 4 different phone numbers. Can you help me here?
Same here as yesterday and today.
Used 2 different phone numbers, one of them has never been used for anything Microsoft related. Different browsers as well.
- Margaret_Farmer
Microsoft
Hi CoreyC,
What type of phones are you using. Unfortunately, if the phones you are using are VOIP or Landlines, then you will not receive the SMS message required to complete the registration to verify your phone number. If that is not the case, can you please tell me more about if there are any error codes that appeared while you were attempting to register. You will need to create a ticket with Nonprofit Support regarding registration. You can do so at https://nonprofit.microsoft.com/contactus. If you have created a support ticket already, please message me so I can help further assist you with escalating the matter.
It got resolved after several back and forths with tech support through tickets. They said it was "a bug"...
Any updates on this? I submitted a support ticket. Got no response. Can't look up ticket status. Still can't register as a non-profit.
Still not working here. Even after submitting a help ticket.
I've opened a ticket and got a response. The information in the ticket is just like "have you tried turning it off and on again".
I'm not sure why but today I got the confirmation SMS when I used Google Chrome.
In the phone number field i entered my mobile number without any leading signs or zeros.I hope that helps anyone.
Thank you. Now I was also able to finish the registration.
- TiffianyLaw
Hello everyone,
I wanted to check in and see if anyone has been able to open a support ticket regarding this matter. Please let me know. We are also reaching out internally to gain more insight into the cause of this issue. Thank you for your continued patience as we work to resolve it.
This is not "solved." I had a lengthy exchange with Microsoft Support and they determined the issue is being caused by VOIP numbers not being supported. Of the two numbers I tried to use for verification; one was a VOIP number and the other was a landline, neither of them worked. The technician I was working with, who was great by the way, escalated me to his supervisor but the supervisor only regurgitated what was already told to me. I'm still waiting on a resolution.
- TiffianyLaw
Hi Kram,
Thank you for your response. I'm not sure why the system is marking this discussion as solved. Nevertheless, I don't have visibility into the backend, but does your landline allows SMS messages? I'm wondering if that could be the case. Do you have a mobile number you can try?
Tiffany, we're still unable to successfully register our non-profit and haven't gotten any response from Support. Is there a way to look up the status of our support ticket?
Yes, it is being worked on, although we have only just gotten beyond the 'please can you repeat all these things again just to be sure' step of the support. Would it be useful to Say who so you can reach out?
- TiffianyLaw
Hi Chris,
If you can provide a name, I will be more than happy to try to reach out internally.
Having the same problem here. Stuck on step #3. Multiple different numbers on multiple different computers don't receive a verification.
- undefined
Same here. Stuck at the 3rd step. No text, nor phone call. Edge, Chrome, Firefox : no luck.
The '+' sign does not work.
Also, there are some strange icons.
Looking forward for assistance.
I am getting exactly the same issue. Has anyone made any progress on this?
- TiffianyLaw
Hi All,
I’m sorry to hear you’re still experiencing the same issues despite my colleague Kenelle’s suggestion. Since this seems to be a problem specific to certain areas, I highly recommend opening a support ticket through our Contact Us page.
Here’s how to proceed:
- Click the link and type "support ticket" in the "How can we help?" box.
- Provide your organization’s information when prompted.
- In the "I am a..." field, select Prospective Nonprofit Customer.
- In the "What can we help you with?" field, select Registration.
This will ensure one of our backend agents can investigate why you’re unable to register as expected.
- TiffianyLaw
Hi All,
For some reason the "Contact Us" link above wasn't redirecting properly. Please try this link Contact Us The link does not work and I can find no other way to get to the correct page. Please can you provide the correct link so that a ticket can be submitted.
- Margaret_Farmer
Here is the URL: https://nonprofit.microsoft.com/contactus. See if that helps. You may want to login using a incognito/InPrivate browser window to clear the cookies. If you are still having issues, please let me know and I can see about entering a ticket on your behalf.
The link brings me back here, please provide the correct link? I am not allowed to say the words on the link, it thinks I am promoting myself.
