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Which Dynamics version, config ourselves, pricing
Hello. I work at a small charity and I’m trying to determine which version of Dynamics is suitable for us. I can’t find any clear information as to the differences between the different versions a...
Hi Jimmy-CCC
These are all good use cases for Dynamics 365 and Power Platform.
To answer your questions,
- Based on your broad requirements it would be worth considering Dynamics 365 Customer Service, this would provide functionality of case management, scheduling, etc. Here is a relevant customer story from Children 1st, a nonprofit in the UK, who used Customer Service and a webinar about their solution.
While Dynamics 365 Customer Service would provide much of the functionality you require, there could be a significant amount of customisation required to suit your requirements. You could also consider creating a model-driven Power App from scratch that incorporates only the functionality you require (or incorporate relevant parts of the Nonprofit Accelerator). - As part of the Microsoft Nonprofit offers you can purchase discounted Dynamics 365 Customer Service, you are also entitled to 10 free licences of the Power Apps per app plan. There are no longer free licences of Dynamics 365 available.
- You can customise Dynamics 365 and Power Apps yourself or choose a partner to assist you. Microsoft do have comprehensive learning documentation, but I wouldn't suggest building complex applications without a high level of knowledge and experience. You might be able to find expert volunteers here: Catchafire: bridging paths to stronger communities
- A partner will generally charge for there work.
Thanks
Matt
- Based on your broad requirements it would be worth considering Dynamics 365 Customer Service, this would provide functionality of case management, scheduling, etc. Here is a relevant customer story from Children 1st, a nonprofit in the UK, who used Customer Service and a webinar about their solution.
MeenahKhosraw
Microsoft
Microsoft
If you haven't already, I recommend you go here Nonprofit - Contact Us and check out the Nonprofit Offers Guide and check your nonprofit's eligibility so you can work with support to find the right product/licenses for your organization once eligibility is confirmed. They will also inform you what grants and discounts your organization may be eligible for.
Additionally, here's a helpful page to peruse: Nonprofit FAQ | Microsoft Nonprofits
If at any time you have questions not answered on the pages I linked above, type a question in the "How can we help?" text box on the Contact Us page, click on the Get Help button and then fill out the form. Once submitted your question will be routed to the Nonprofit Support team.
Thanks,
Hi,
Yes, we already have nonproft status with MS, but the MS websites go around in circles and don't contain clear detailed information. It's extremely frustraiting and a huge waste of time trying to find the information I wanted.
