Forum Discussion
Lost my courses and level progress on my learn profile
Does anyone know how I can contact Microsoft about my learn account? I tried to log on using my work laptop and my profile has been reset back to 0. I've lost all of my achievements and learn...
Derek_Peterson
Microsoft
MicrosoftKyloR85 (and everyone else reporting the issue) will you please provide your Learn username to better help us figure out what is happening?
You can find this by going to learn.microsoft.com, clicking on the Me Control in the top right, clicking on Profile, then copying the last portion of the URL (https://learn.microsoft.com/en-us/users/<username>/).
Old account, now vanished: RichYule (I think, can't access now)
New, blank account (Entra ID): richardyule-8597
New, blank account (MSA): richyule-8887
I tried both Entra and MSA accounts since my certifications were under my MSA account and Learn was under Entra ID - they were linked together.
New, blank account (Entra ID): richardyule-8597
New, blank account (MSA): richyule-8887
I tried both Entra and MSA accounts since my certifications were under my MSA account and Learn was under Entra ID - they were linked together.
