Forum Discussion
Lost my courses and level progress on my learn profile
Does anyone know how I can contact Microsoft about my learn account? I tried to log on using my work laptop and my profile has been reset back to 0. I've lost all of my achievements and learn...
Derek_Peterson
Microsoft
MicrosoftKyloR85 (and everyone else reporting the issue) will you please provide your Learn username to better help us figure out what is happening?
You can find this by going to learn.microsoft.com, clicking on the Me Control in the top right, clicking on Profile, then copying the last portion of the URL (https://learn.microsoft.com/en-us/users/<username>/).
Hello Derek_Patterson , I am having the same issue. My learn profile is no longer available. I have earned many achievements (Trophies, badges... etc) as part of my skills. I think when I last looked, I had approx 38 badges and approx 8 trophies. Do we have a status on this yet. Thank you in advance. Please let me know if you have any questions. My learn username is
email address removed for privacy reasons . I have reached out to many channels over the last few weeks without any luck. Please help me. Thank you. Mike
email address removed for privacy reasons . I have reached out to many channels over the last few weeks without any luck. Please help me. Thank you. Mike
- Hello, will anyone be able to help me resolve this issue, please. Thank you
- Based on the response given in this thread, Microsoft's current position seems to be that, at least some of, our profiles were deleted due to a GDPR request and that they are irrecoverable. Your case may be different.
If anyone with this issue is covered by GDPR or similar registration (UK GDPR for me). I can only suggest that you make a complaint to the relevant Microsoft DPO. For UK and EU residents, this is:
EU Data Protection Officer
One Microsoft Place
South County Business Park
Leopardstown
Dublin, 18 Ireland
Email: email address removed for privacy reasons
Telephone: +353 1 7063117- Thank you for the reply Richard. I definitely did not submit a GDPR request. I have worked way too hard for these achievements. Also, I am a US citizen, accessing Microsoft Learn from my US internet and have always lived in the US. No internation travels. I have reached on to several Microsoft channels and resources and truly shocked that I can't get a response. I am grateful for your response! I have seen that there is quite a large number of posts around this and the responses are similar. Do you have a contact or someone that you can also include in this conversation to assist. I am dependent on my Microsoft learn profile as it also reflects my skills in my career profile. Thank you so very much for any additional assistance. Greatly appreciated.
