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Braier's avatar
Braier
Copper Contributor
Mar 04, 2022
Solved

My certification apointment disapear!!

Hello.

I have two certification exams scheduled for March/2022. AZ-104 and AZ-204.

Both desapear from my dashboard!!!!

NEed help, please!!!

  •  

    My appointment is showing for next week - it wasn't being displayed yesterday but is today

     

    Spoiler
     

    krispan 

  • LuigiBruno's avatar
    LuigiBruno
    Steel Contributor
    Same problem for me.
    I can see my appointment in PearsonVUE, but it disappeared from my dashboard under my Microsoft Learn profile.
    • krispan's avatar
      krispan
      Copper Contributor

      Julian_Sharp : still unable to see the appointment in learning dashboard. appreciate your help on this.

      • Julian_Sharp's avatar
        Julian_Sharp
        Learn Expert

         

        My appointment is showing for next week - it wasn't being displayed yesterday but is today

         

        Spoiler
         

        krispan 

  • There is a global issue on the Learning dashboard bot showing appointments or when renewals are due. This is logged with Microsoft and is being worked on.
    From the Learning Dashboard https://www.microsoft.com/en-us/learning/dashboard.aspx, If you select Pearson Vue from Exam Providers this is showing my scheduled appointments and I can reschedule from there
    • pooja_devlal's avatar
      pooja_devlal
      Copper Contributor
      Hi,
      My exam was scheduled on 4th Mar (12:15 AM IST). Due to the ongoing issue it was not visible on the screen. Now how will is appear when scheduled date is over?
      • Julian_Sharp's avatar
        Julian_Sharp
        Learn Expert
        Completed exams are not shown on the Learning Dashboard. You will need to select Pearson Vue from Exam Providers on the Learning Dashboard. On the Pearson Vue dashboard, Exam History shows all exams scheduled and taken, and My Score Reports allows you to download your exam result
    • sandavenu's avatar
      sandavenu
      Copper Contributor
      Hello Julian,
      Thank you and appreciate your kind and quick feedback, I was able to reschedule based on your steps mentioned above. Wish you good health and stay safe.
  • pooja_devlal's avatar
    pooja_devlal
    Copper Contributor
    I face the same issue. I have received reminder email yesterday for the AZ-104 exam but I donot see it in my dashboard
    • RenJones's avatar
      RenJones
      Steel Contributor
      Can you guys still see your appointment in your Pearson Vue account? You can get there via the 'exam providers' heading on your dashboard; if so, don't worry. It's just a glitch on your learning dashboard. Your exam appointment is still valid and you can join at the appropriate time either via the link in the confirmation email from Pearson Vue, or from your Pearson Vue account.
      • sandavenu's avatar
        sandavenu
        Copper Contributor
        Hello Ren,
        I need to reschedule exam, can't see the appointment and can't do it directly from Pearson, can you suggest any other way to reschedule the same?
  • dodziahnert's avatar
    dodziahnert
    Copper Contributor

    It is most likely a bug on the platform.

    i still receive my notification from Pearson about the exam.

     

  • alblad's avatar
    alblad
    Copper Contributor
    Hi all, I had same issue time ago, but it was a mistake. I have my personal and professional profile. In my personal profile I have my schedules exams, but with my professional profile don't. It could be your same issue? Hope it helps.

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