Forum Discussion
MS Stream Analytics Not Working
Hello,
I have a playlist of training videos. I enabled seeing the names of viewers on the SharePoint site settings. This worked fine until recently. Now not only do I not see the names, but the actual viewer count in Stream does not change either.
I have confirmed with staff and faculty that they have watch the latest video, but the viewer count doesn't change and the viewer names are not added. I didn't change anything with my playlist or videos that I have been using for almost a year.
Older videos that show for example 60 viewers, if watched now, no not change the viewer count either.
Any ideas why analytics would not be working since about June?
Thanks,
Debbie
Hi and sorry for the mini advert here. I may have a solution, you aren't alone and I think I may be able to help. Will mean adding to your tech stack (minimal issue), but results are real-time analytics on viewers, drop-off rates, who watched what, and for how long, where they were in the world, device type, etc., so could answer your challenges. Plays well with MS and adds so much more to what you can do. Secure, scalable and easy to use. Happy to have a chat. You can reach me here raj(dot)dattani@enghouse(dot)com
We are seeing a delay on analytics on Stream videos too
Hi Debbie,
I am facing exactly the same problem.
Do you perhaps already have a solution to this problem?Thanks,
MatthiasHello Matthias,
Unfortunately, I don't have a solution. I have reached out to support twice but the back and forth of simply having them understand the problem - even though I shared screenshots and a video, etc. - was terribly time consuming and without any suggestion of any kind. I gave up.
Debbie
