Video Quality Default Setting

Hi M1Storyteller! I'm from the playback team. Currently, we do not offer a way for admins to set a default video quality for all users within their organization. This is mainly because the type of streaming protocol we use to play content performs best when we allow the player to pick and switch video quality based on a user's available bandwidth. In 'Auto' mode, the player automatically chooses the highest quality video for users with sufficient bandwidth. For users experiencing low bandwidth, possibly due to network issues or other bandwidth-consuming activities on their device, the player will opt for a lower quality stream to ensure smooth playback.

We also don't make quality selection 'sticky' for users because getting a fresh bandwidth reading before every session allows us to make performance optimization decisions with the latest information. As you noted, individual users are able to override this behavior on a per-session basis by manually selecting the highest quality. I hope this clarifies our approach!

I would like for our team to investigate the quality issue for your organization further. Using the "Report an Issue" feature in the Stream Web App (select the "Help" panel right of the player), could you submit a report with the following text: "#lowqualityplaybackjan2024"? We can then pull some debug data from your feedback item and investigate. Thank you!