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Assign Multiple Phone Numbers to a Single User?
Hello. I am wondering if there is a way to assign more than one phone number to a single user much like you can make several e-mail addresses for them. Is this possible? Thanks.
Hi,
No that is not possible. You can do some workarounds.
- If you are using Direct Routing you can in your SBC re-route the call. So if you have the number +15551234 assigned in Teams, you can in the SBC configure so that calls to +15559876 is forwarded to +15551234.
- You could create a Call Queue in Teams and assigned the extra number +15559876 to that queue and add your user as an agent. Not the nicest solution, but it works.
- Create an extra user that forwards calls (requires an extra license).
Hi,
No that is not possible. You can do some workarounds.
- If you are using Direct Routing you can in your SBC re-route the call. So if you have the number +15551234 assigned in Teams, you can in the SBC configure so that calls to +15559876 is forwarded to +15551234.
- You could create a Call Queue in Teams and assigned the extra number +15559876 to that queue and add your user as an agent. Not the nicest solution, but it works.
- Create an extra user that forwards calls (requires an extra license).
here we are 2.5 years later and it seems it is still not an available option. Your work arounds do not help with outbound caller id for a user with two numbers because they work in two different offices in two different cities. This also does not help with e911 or being able to choose which location caller id is sent.
LinusCansby 02.2021, is it still the only solution ?
Do we really have to use the chat tab to see the different numbers assigned to someone ?
Can't we see the same information using the calling tab ?
Can't we define diffent phone numbers ourselves and reach the one of our choice ?
Is that too complicated to implement, when others clients, even Lync 2010 is able to handle that ?
LinusCansby I am a bit late to the party, but is PrivateLine not available in Teams as it is in Skype for Business? Ultimately, the PowerShell for managing such attributes connects to Skype for Business Online.
David Monk PrivateLine is not available in Teams. There is a uservoice requesting it.
LinusCansby Thanks very much. I think the call queue might be the best solution for me.
I appreciate the response.
christh0mas Does this solution mean you have to switch the phone numbers from User numbers to Service numbers?
Many thanks
Also, there is an uservoice request for multiple numbers for users. Vote for that and spread the word about it.
