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Assign Multiple Phone Numbers to a Single User?
Hello. I am wondering if there is a way to assign more than one phone number to a single user much like you can make several e-mail addresses for them. Is this possible? Thanks.
Hi,
No that is not possible. You can do some workarounds.
- If you are using Direct Routing you can in your SBC re-route the call. So if you have the number +15551234 assigned in Teams, you can in the SBC configure so that calls to +15559876 is forwarded to +15551234.
- You could create a Call Queue in Teams and assigned the extra number +15559876 to that queue and add your user as an agent. Not the nicest solution, but it works.
- Create an extra user that forwards calls (requires an extra license).
Hi there, any update on this? Any idea if now it is possible to assign more than one phone number to a single user? Thank you
Angelokes, I have not heard back from this ticket. One solution is to add the second number to a resource number and have that forwarded to the other number. I opted for the second solution: buying a basic license and having two separate accounts. Messy, but allows me to make outbound calls from either number, the first solution only works for inbound calls.
