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AlexanderRuehl's avatar
AlexanderRuehl
Copper Contributor
Jan 12, 2021

Call notifications

Since my company and my customer both have Teams, I use a setup, where one account is used in the natively installed app and the other is used within a browser. I have this same situation on our Windows 10 laptop (with Edge) and vice versa on the customer CentOS 7 Linux laptop (with Chrome).

 

Now, the problem is, if a call comes in on the browser, I don't hear anything (since it only rings in the headset) and I don't get any desktop notifications about it, so I constantly miss calls. Additionally, since I have both laptops on a KVM switch, I do need visual and audible notifications. The notifications for the natively installed versions are fine, there something pops up when a call comes in, but also no ringing.

 

What do I have to do to receive visual (e.g. popup) and audible (e.g. ringing through speaker) notifications of incoming calls for all cases?

 

Call
Notification
  • AlexanderRuehl's avatar
    AlexanderRuehl
    Copper Contributor
    Jan 15, 2021

    I try to simplify the question to a specific case I just experienced and which causes me to miss calls:

     

    Teams runs in Edge browser, but I work in another window and the headset lies on the table.

    Now a call comes in and there is no visual notification of it and I only hear by chance that something is ringing in the headset.

     

    What I like to have is a popup window, just like it is with my desktop version of Teams running the 2nd account or alternatively ringing through PC speaker as well.

     

    • adilyoosuf's avatar
      adilyoosuf
      Brass Contributor
      Jan 15, 2021

      Hi AlexanderRuehl,

       

      When you log-in to Teams on the web simply "Enable" desktop notifications.

       

      Regards,

      Adil Yoosuf

      • AlexanderRuehl's avatar
        AlexanderRuehl
        Copper Contributor
        Jan 15, 2021

        adilyoosuf I'd like to, but where?
        During login there is nothing to enable that - I open Teams, I select the account, I give my credentials, I might have to provide the 2nd factor, I can state that it should stay logged in - and then I see the application.

         

        In the settings in Teams browser application, I don't see anything about desktop notifications. And also, there ist no 2nd ring tone as possible in desktop application.

         

        In the Edge settings I configured this for Teams: ("Benachrichtigung" is "notifications", "ein" is "on")

         

         

        And in the Windows system settings for notifications I configured this for Teams:

         

         

        But still - I don't see anything if a call comes into this browser Teams if it is not already opened.

         

         

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