Forum Discussion
Call Quality In MS Teams - CQD and Call History
Dear Members. i would like to understand more specific on individual call quality in MS teams admin center - End user individual call analytics or history. from the office network / home netw...
hi ramki
yes, it does not surprises me that MS flags a call as "GOOD" although the call was bad.
Even if you upload network information like subnets, building information ,etc, this approach will NOT help you because most of your people WFH.
You would need to analyze the entire user journey (from the local pc ...via local network.....internet egress...ISP...frontdoors....down to the endpoint) to see the reason why a call was not good.
just DM me if you want to hear from such a solution which does exactly this.
cheers
stefan
yes, it does not surprises me that MS flags a call as "GOOD" although the call was bad.
Even if you upload network information like subnets, building information ,etc, this approach will NOT help you because most of your people WFH.
You would need to analyze the entire user journey (from the local pc ...via local network.....internet egress...ISP...frontdoors....down to the endpoint) to see the reason why a call was not good.
just DM me if you want to hear from such a solution which does exactly this.
cheers
stefan
