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Calls go silent when transferring from an AA and CQs to an agent
In my AAs and CQs when i transfer directly to an agent the caller gets an automated message saying "your call is being transferred" then silence until the agent picks up. No ringing tone, nothing.
Most callers hang up thinking its a problem. Can this be fixed? Is there anything i can do to fix this?
Its such a major issue for us using teams calling.
Does anyone have an update?
I just tested your scenario in my AA by setting key 4 to a person inside the organization. and it say please wait for your call for being transferred and then the ring sound of teams while calling the user but in my case I don't use direct routing all my phone numbers are in Microsoft. the person I am redirecting to is licensed with E5
- exactly what you have on screen, no greeting and play default music.
- add a greeting message to your call and try to transfer a call to an agent from the auto attendant.
