Can Microsoft Teams do these things like a classic te

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Hello,&nbsp;We would like to switch from SfB to TEAMS and have a few questions about the functionality of the software.&nbsp;1. At the classic reception desk there is the peculiarity of a "busy lamp field" in the classical telecommunication system. Is this possible with TEAMS? If yes how?&nbsp;2. To what extent is it possible to implement a central hotline with Microsoft teams? For example, if someone calls our Landline hotline, the call will ring on Skype for Business to all devices. Is this also possible with TEAMS?&nbsp;3. Based on no. 2. Is it possible that each caller who dials our central number is automatically forwarded to a voice computer, where he can then eg. select the department: 1 for support; 2 for billing questions; 3 for emergencies

chrishoardmvp · Answer

Hi!1.) Yes, with Kuando Busylighthttps://www.plenom.com/microsoft-teams/2.) Yes, with Auto Attendanthttps://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant3.) Yes, with Auto Attendanthttps://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendantHope that answers your questionsBest, Chris

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Can Microsoft Teams do these things like a classic te

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