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terrenceNokia's avatar
terrenceNokia
Brass Contributor
Jan 10, 2022

Can no longer add People to a chat and include chat history in Microsoft Teams?

Used to be able to add additional people to a chat and get option to show chat history with add person icon at top of screen.  Now, when press button you only get the option to start a brand new group chat and never given option to include chat history.. this was a VERY useful feature that seems to have been removed?

Not sure if this on purpose or is this a bug?

  • DeborahFR's avatar
    DeborahFR
    Copper Contributor

    terrenceNokia 

     

    Hi,

    In my organisation, I have seen the same concern, but only for people outside the organization.

    • I add interns -> I have the choice on the history
    • I add externs -> it creates a new conversation

    So in my opinion, the feature has not disappeared.

     

    Déborah

    • HolgerTrankjer's avatar
      HolgerTrankjer
      Copper Contributor
      DeborahFR
      I have the same prob, and would very much like the ability to include Ext contacts in long threads of technical discusions.
      Would be perfectly happy w 'no history' being the default, as long as I can toggle this at a later time.
    • tsalcido's avatar
      tsalcido
      Copper Contributor

      DeborahFR We haven't even tried to add external (guest) users to a conversation. It has always been an end-user that is a part of our user base. It always wants to start a new conversation. As before we could add individuals and choose to include past conversations. 

  • irussk's avatar
    irussk
    Copper Contributor
    I am also having this issue but only for chats with one person. No option is offered to share chat history. Chats with multiuple people it is stilll offered... Seems like a design decison - can somone from MS comment please?
  • Tim_Smith's avatar
    Tim_Smith
    Copper Contributor

    terrenceNokia 

     

    This is intermittent and mainly for chats with one person.  In group chats I am able to add with history still.

     

    I'm not sure if this is expected functionality, but it makes sense.  Otherwise your entire 1:1 chat history could be mistakenly shared when you are working on your current project.  One mistake and you could be talking about someone's odd Uncle... if you know what I mean... instead of talking about the project you are trying to share.

     

    I am making this up as a MS User, but decisions like this are made at some level in MS (good ethical decisions) and not communicated well.  It's a pretty daunting task.

      • Tim_Smith's avatar
        Tim_Smith
        Copper Contributor

        Parth1010  I believe MS intentionally blocks the odd uncle issue with 1:1 chats due to ethical concerns. I would defer to a MS Champion to confirm. 

         

        Adding users to group chats is not a problem on our current update, but your mileage may vary.

         

        Personally I am happy not being able to add people with chat history to a 1:1 chat, and having a group chat start with no history when the first user is added.  That is the behavior now and not a problem.

         

        Others may disagree and escalate.  Please respond if anyone knows better.

  • sbaxterg's avatar
    sbaxterg
    Copper Contributor
    I have exactly the same problem in MS Teams web version. When you have a chat conversation with one person and you want to add a third one, it creates a new chat without the option to keep the conversation history. This option was very helpful
    • R_J_G's avatar
      R_J_G
      Copper Contributor

      bla1820 

       

      Same here. This has stopped working for all. I think Microsoft removed this functionality for some reason? Would be great if they can reply here confirming.

  • Hello
    I tested on one of my tenants and the option is still there, is this happening to you on every group chat you have or a specific one?
    • terrenceNokia's avatar
      terrenceNokia
      Brass Contributor
      Tried on iOS app and it does say “Create new chat group” as the desktop (Mac) app shows, but here it doesn’t even ask if you want to show history.. just shows it.. also not good, but in the other direction 😏
      • AndresGorzelany's avatar
        AndresGorzelany
        MVP
        Oh, I do not have Mac or iOS to try, what about web version? do you experience the same?

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