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Corporate Teams background images gone
Hi, we just discovered that since yesterday the corporate Teams background images we provided via Teams Admin Center -> Meeting policies are all gone and the button to add new ones is missing. Th...
Bahatjez This is a known issue. You can see this in your Office 365 admin Service health portal with issue number TM481007
Admins may be unable to access the “Customize meeting images” feature in the Teams admin center
TM481007, Last updated: December 7, 2022 3:24 PM
Estimated start time: December 6, 2022 11:11 AM
Here is the latest update:
Title: Admins may be unable to access the “Customize meeting images” feature in the Teams admin centerUser Impact: Admins may be unable to access "Customize meeting images" under the "Meeting Policies" tab in the Teams admin center.
More info: Admins report seeing the issue manifest in a few, different ways. While some admins report getting an error when clicking the feature, others state that the button is grayed out or missing entirely.
Current status: We've developed and validated a fix that has begun deploying to the affected environment and expect that it will complete by our next scheduled update.
Scope of impact: Any admin attempting to access the “Customize meeting images” feature in the Teams admin center may be affected.
Start time: Thursday, December 1, 2022, 3:00 AM (8:00 AM UTC)
Estimated time to resolve: We expect that the issue will be fully resolved by the end of Thursday, December 8, 2022.
Root cause: A recent feature deployment, intended to improve the user license checking process, contains code issue which is causing impact.
Next update by: Thursday, December 8, 2022, 5:00 PM (10:00 PM UTC)
Cody (Microsoft)
Thursday, December 8, 2022 8:38 PM GMT
It seems that there is an on-going Service Incident that is affecting Custom Meeting Backgrounds. This is reporting to be fully resolved by EOD today, as of now I'm not sure if the issues you are experiencing while conducting meetings is a part of this Reported SI.
Additionally, it states that Only Teams Premium Users or those with an Advanced Communication license will have access to use these images. I had checked your active subscriptions but didn't see the above licenses, do you perhaps have either of these licenses that I may not be seeing on my end?
Thursday, December 8, 2022 8:38 PM GMT
It seems that there is an on-going Service Incident that is affecting Custom Meeting Backgrounds. This is reporting to be fully resolved by EOD today, as of now I'm not sure if the issues you are experiencing while conducting meetings is a part of this Reported SI.
Additionally, it states that Only Teams Premium Users or those with an Advanced Communication license will have access to use these images. I had checked your active subscriptions but didn't see the above licenses, do you perhaps have either of these licenses that I may not be seeing on my end?
- My reply back to M$. Folks need to increase awareness to your local groups and open support tickets to complain about this issue. Need some big noise for this to be resolved fairly.
"We have been using the custom image background for over a year without needing the Premium subscription. As an educational institution we have limited resources as compared to business customers. Forcing customers to pay more for a feature that we have already been using does not make good business practice or sense. Asking customers to level up their subscription for new and additional features is fine. However, taking away a service that customers have already been paying for and charging them to get back that service is pretty much extortion. How will Microsoft address this issue?"- Their reply?
"I want to personally say that I understand whole heartedly where you are coming from regarding this situation. Additionally, I want to provide the Feedback Portal link (https://feedbackportal.microsoft.com/feedback) where you will be able to create a post and explain how you would like to see this process moving forward. Additionally, you will be able to look for similar posts and upvote them so that they can gain traction.
As we are a break/fix department I do not have any visibility/control on new processes that role out. From documentation this "Teams premium" is advertised as an add on license, and as of now, not sure if it will be included in any subscriptions/licenses (Ex M365 E5). Additionally, the official pricing has not come out, but will when it gets closer to General Availability. As of now this is advertised as 10$ Per User Per Month. "
- Wer are using Microsoft Business Premium licenses, so this is why we lost access to background images afterwards? Is every user that wants to use providede corporate background images required to get another license now?
This is pretty bad practice in my oppinion giving the chance there a licencing plans covering a whole year... Is there actually two different issues at the same time?
Issue 1 (which seems to be resolved😞
TM481007 - Admins may be unable to access the “Customize meeting images” feature in the Teams admin center
Issue 2:
Users has lost the images from the folder: %appdata%\Microsoft\Teams\Backgrounds\Uploads
Users are able upload the images back into folder, but it is quite bad message for users that "all images they have had, are now lost. Wish you had backups..". But is it so that Microsoft has not published anything from this?
