Forum Discussion
Installing Teams using 365 suite from Intune blocked in NL
Hi There. In Intune we have a 365 app suite configured and assigned for all our devices. The suite has all the office apps enabled including Teams. This app was installing fine until approximately Oc...
Hi Summa040,
The log file you provided shows that the installation of Teams is definitely being blocked by the BlockedAppsByRegions policy.
This policy is used to prevent the installation of specific apps in certain regions. In this case, Teams is being blocked in the Netherlands.
The reason for this block is definitely related to the unbundling of Teams in the EEA and Switzerland. Under the terms of the agreement, Microsoft must offer Teams as a separate product from Office 365 in the EEA and Switzerland.
I recommend that you contact Microsoft support to see if they can help you disable the BlockedAppsByRegions policy for your organization. They should be able to provide you with the most up-to-date information and guidance on resolving this issue.
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Kindest regards,
Leon Pavesic
(LinkedIn)
Hi Leon Pavesic, thanks for your reply.
I have just been on the phone with MS and they have confirmed that this is a known issue. In the 365 admin center this is logged under ID OP678085.
Title: Users may not see Microsoft Teams when installing Microsoft 365 or Office desktop apps in the EEA and Switzerland
User impact: Users may not see Microsoft Teams when installing Microsoft 365 or Office desktop apps in the EEA and Switzerland.
More info: Users who install Microsoft 365 or Office desktop apps on Windows devices located in the European Economic Area (EEA) and Switzerland may see that Microsoft Teams isn't installed.
Affected users can follow these steps to install Microsoft Teams separately: https://www.microsoft.com/en-us/microsoft-teams/download-app
Admins can follow these steps to install Microsoft Teams to devices across their environments: https://learn.microsoft.com/en-us/microsoftteams/msi-deployment
Current status: We've identified an issue where Microsoft Teams isn't installed in new deployments of Microsoft 365 in the European Economic Area and Switzerland. We're developing an update for the Microsoft 365 Apps installer that will include Microsoft Teams for organizations that have a Microsoft Teams service plan in the affected regions. We anticipate the issue will be resolved by November 14, 2023. At our next communication update, we'll let you know about our progress developing the fix for the Microsoft 365 Apps installer.
Scope of impact: This event may impact users who attempt to install Microsoft 365 or Office desktop apps on Windows devices located in the European Economic Area and Switzerland.
Next update by: Friday, October 6, 2023 at 12:00 AM GMT+2
Summa040 Hello, we have the same issue in FRANCE since 10 of october unable to install Teams with O365 Suite published by INTUNE, Word, excel, etc..(I have tried different channel but it's the same issue). are installed but not Teams and in top of that the installation status in company portal is stuck on pending install.
