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JohnMeeke's avatar
JohnMeeke
Occasional Reader
Feb 13, 2025

Issue arising since most recent update

Hi all,

 

Since we updated to 25007.607.3371.8436 we seem to be getting issues with our reception team consult and transferring through to call queues.

The use the Team native app to transfer and when the person answers the consult you'll hear them speak for a moment then it will put the call on hold, which they'll need to resume to continue.

Wondering if anyone else is having these issues?

They have a Yealink MP50 as their device Handset/headset.. and whilst we have put it down to hardware so far swapping out these devices in favour of a standard Teams approved headset hasn't resolved the issue.

Firmware etc are all up to date... we see no issues on the gateways and no unusual behavior anywhere. 

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