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samjar87's avatar
samjar87
Copper Contributor
Sep 21, 2021
Solved

Mac - Teams app won't load meetings after OS update - Big Sur 11.6

Hi there.

I'm having issues starting meetings/conference calls ever since I updated the OS on my Macbook to Big Sur 11.6.

I can't join meetings I've been added to or ones I've created myself, and the 'Meet now > Start meeting' doesn't work. After a minute waiting in the app I get a 'We ran into a problem' pop up, as shown in the attached image.

I've tried uninstalling and reinstalling which did not help.

My Mac Zoom app still works, and Teams web app still works.

 

Any advice?

 

Regards,

Sam

 

  • samjar87 - Hi Sam this worked for me. Bit of a faff but it did the trick. Hope it works for you. Mike


    Unistall the Teams app;
    Open your appointment in Outlook;
    Click the "Join Teams meeting" link/button;
    Install the Teams app that you are prompted to install;
    After that Teams worked just fine.

    It whirled for a little while and I have no idea what happened but it works now. I'm sure it will be a bug fix going forward for the big apple!
  • Ottwr's avatar
    Ottwr
    Copper Contributor
    Try connecting to a meeting from your calendar in mail or outlook and it should work. Once it’s done that Teams should catch up. That’s worked for me too.
  • Elliom1's avatar
    Elliom1
    Copper Contributor

    samjar87 I'm having the same issue, despite reloading a new version of Teams.  Has anyone found a solution please?

     

    • samjar87's avatar
      samjar87
      Copper Contributor

      Elliom1 I haven't had the issue now since originally fixing the problem - try what Ottersbrook recommended i.e. uninstall Teams, load up Outlook, join a teams meeting, install Teams from the prompt

    • Elliom1's avatar
      Elliom1
      Copper Contributor

      Elliom1 I have tried loading the teams meeting address into firefox other than safari, and still cannot open the meetings.  It seems they can see me in the 'waiting room' but as soon as they click accept, I get thrown out.  Driving me crazy; have had to resort to my phone on which it seems to work

  • Ottersbrook's avatar
    Ottersbrook
    Copper Contributor

    HI samjar87. I'm having the exact same problem after updating its creating havoc with my clients I hope this gets a response sooner rather than later but I'll pop back if I find a solution elsewhere. Thanks for posting. Mike 

    • Ottersbrook's avatar
      Ottersbrook
      Copper Contributor
      samjar87 - Hi Sam this worked for me. Bit of a faff but it did the trick. Hope it works for you. Mike


      Unistall the Teams app;
      Open your appointment in Outlook;
      Click the "Join Teams meeting" link/button;
      Install the Teams app that you are prompted to install;
      After that Teams worked just fine.

      It whirled for a little while and I have no idea what happened but it works now. I'm sure it will be a bug fix going forward for the big apple!
      • samjar87's avatar
        samjar87
        Copper Contributor
        Thanks for replying to my post Ottersbrook and providing your feedback.
        I tried the steps you listed and it has worked, Teams is back working again.

        Thanks again,
        Sam

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