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Firework-1's avatar
Firework-1
Copper Contributor
Jan 09, 2025
Solved

Missing Teams and Classes under Teams Tab (Desktop Version)

Good morning,

Our organisation utilises Microsoft Teams for internal and external communication.

We have recently received several reports of users missing their Teams and Classes under the Teams tab in the Microsoft Teams desktop version. However, when users access Teams via the website version, all of their Teams and Classes are visible.

Has anyone else in the community experienced this kind of behaviour before?

The Microsoft Teams Version is - 24335.208.3315.1951 and the Client Version is - 49/24120100213

I have included two screenshots for reference.

I hope you can help. Thank you.

microsoft teams
User Interface
  • Firework-1's avatar
    Firework-1
    Jan 15, 2025

    Hi vodka_ATX

    Thank you for your reply.

    I managed to resolve the issue by resetting the Microsoft Teams desktop client through Windows Settings. This caused the missing Teams and Classes to reappear for the affected users. These are the steps I followed -

    1. Make sure Microsoft Teams is closed completely closed. (You can quit Teams from the taskbar.)
    2. Search for 'Microsoft Teams' using the taskbar search box.
    3. Right-click and select 'App Settings'
    4. Scroll down and select 'Reset'
    5. Open Teams and ask the user to sign back into their Microsoft account.

     

    I hope this resolves your issue too.

  • vodka_ATX's avatar
    vodka_ATX
    Copper Contributor
    Jan 14, 2025

    This was reported to me this morning. My version is different than the user's version. The user has the version you reported, 24335.208.3315.1951 and their Client Version is 49/24120100213.

    My version is different: 24295.605.3225.8804 and my Client Versoin is the same: 49/24120100213.

    Both my Teams app and the user's Teams apps show " You've got the latest version Last checked on 1/14/2025."

    This is the first I've heard of this and I have no other clues at this time.

    • Firework-1's avatar
      Firework-1
      Copper Contributor
      Jan 15, 2025

      Hi vodka_ATX

      Thank you for your reply.

      I managed to resolve the issue by resetting the Microsoft Teams desktop client through Windows Settings. This caused the missing Teams and Classes to reappear for the affected users. These are the steps I followed -

      1. Make sure Microsoft Teams is closed completely closed. (You can quit Teams from the taskbar.)
      2. Search for 'Microsoft Teams' using the taskbar search box.
      3. Right-click and select 'App Settings'
      4. Scroll down and select 'Reset'
      5. Open Teams and ask the user to sign back into their Microsoft account.

       

      I hope this resolves your issue too.

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