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RMDUser1's avatar
RMDUser1
Brass Contributor
Mar 03, 2025

Missing Teams Chat

I have a user who is missing a Teams chat.  They were invited to the meeting, but declined, but they still cannot view the chat from the meeting (which I believe they should).  I have confirmed there are messages to view within the chat.

We have tried:

  • Clearing Teams cache
  • Searching for the chat name

but nothing is coming up.

Any ideas how to pull this chat back for my user?

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microsoft teams
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  • RadiowaveTechnology's avatar
    RadiowaveTechnology
    Copper Contributor
    Mar 03, 2025

    Hi RMDUser1, the organizer of the meeting or chat needs to re-add the user to the participant list.

    I hope this helps - if you need any further help let me know.

  • Bongoan's avatar
    Bongoan
    Copper Contributor
    Mar 03, 2025

    Hi,

    It might be worthwhile to first check if Teams online has the chat. This way you can rule out local issues. If the chat does exist on teams.microsoft.com, you should also be able to check if by sending a new message if the chat reappears.

    Kind regards,

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