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neilrw's avatar
neilrw
Copper Contributor
Mar 09, 2022
Solved

MTR Poly GC8 screen blank when joining Teams Meetings

Teams Room 4.11.17.0 with Windows runing 20H2, no updates available.   When we join a Teams meeting the touch panel goes blank, so we cannot control or leave the meeting. The participants are shown...
Meeting Room
microsoft teams
MTR
  • SeanWP905's avatar
    SeanWP905
    Mar 09, 2022
    Had the same issue as neilrw - just tried to sign in with another account (which failed) - then signed in with the original account and restarted the device. After the restart, the account signed in as expected and then I was able to use the 'Call' button successfully and also 'join a meeting' without the blank panel issue.

    The version is still 4.11.17.0 with Windows 20H2

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