Forum Discussion
Poly X50 & TC8 - V3.2.2 No Outgoing Video
We're seeing an issue where some users can see video some of the time. Most of the time users see the room's initials. We've tried turning outgoing video on and off as well as rejoining the meeting, ...
TomSmart We also have the exact same issue. We need Microsoft and Poly to collaborate and sort this issue out ASAP.
oldroyalnavalcollege I've updated to 3.5, that resolves the no video issue. A new one that I'm investigating is that the TC8 appears to automatically mute the microphone every time when joining calls/meetings. Oddly enough, again, the unit works as intended when you unplug the TC8.
- We are also on 3.5 and, for a time, had thought the video issue had been resolved but it has since returned to haunt us.
When you say “unplug the TC8”, do you mean you are, instead, using the Poly in “partner mode” or that you have the TC8 in play for part of the connection journey but then pull it at a certain point?
We are keen to look into work-arounds.- It being paired but plugged has been working for us. Have you had issues where the microphone was muted on every join? Concerned to hear that the issue is recurring 😞
