Forum Discussion
Poly x50 video call - no video.
Hi - wondered if anyone could help. Ive got a call open with Poly (for weeks now) but had no answer to my question. As above if i start a video call on our x50 i see my own video feed in the bottom c...
Long Time Poly user here.
This sadly has been an issue with the X Series since Teams has launched. I've had multiple tickets open with MS on this issue. Each issue reportedly resolved with an update, but then appears again. I've seen this on both the X30 and X50. I currently have a ticket open for this again on the X30 and was supposed to be resolved on 3.13. We have an X50 on 3.13 having this issue. This has been a reoccurring issue for well over a year and MS obviously doesn't have the expertise to identify and properly resolve the issue.
This sadly has been an issue with the X Series since Teams has launched. I've had multiple tickets open with MS on this issue. Each issue reportedly resolved with an update, but then appears again. I've seen this on both the X30 and X50. I currently have a ticket open for this again on the X30 and was supposed to be resolved on 3.13. We have an X50 on 3.13 having this issue. This has been a reoccurring issue for well over a year and MS obviously doesn't have the expertise to identify and properly resolve the issue.
RHoover Wow - well, thats good to know - many thanks for the reply...at least its an easy fix but, a bit of a pain as you physically have to pull the power..!
Comfysofa Instead of pulling the power you can also restart the device through the web interface.
- Yep - tried that a few times....didnt work for me....
