Forum Discussion
PSTN Teams inbound calls keeps dropping
Hi all, I have a problem with Teams Client app, when I receive PSTN calls Teams immediately drop it and I can't answer. The stranger thing is that with web browser app (teams.microsoft.com) is work...
- Are you using direct routing?
- If yes, what SBC are you using?
- If using direct routing, are you using media bypass?
- Is it all inbound calls drop?
- Is it an immediate drop, or is there a delay of a few seconds?
- Do you hear any audio on either side?
hi
yes i'm using direct routing and SBC like all my colleagues
is an immediate drop and the calls go immediately to "lost calls" in Teams, from the other phone i can't see any audio and the call go in error after few seconds
here some settings for my user that are the same as the other users
AllowPrivateCalling TRUE
AllowWebPSTNCalling TRUE
AllowSIPDevicesCalling FALSE
AllowVoicemail UserOverride
AllowCallGroup TRUE
AllowDelegation TRUE
AllowCallForwardingToUser TRUE
AllowCallForwardingtoPhone TRUE
PreventTollBypass FALSE
BusyOnBusyEnabledType ENABLED
PopoutForIncomingPSTNcalls DISABLED
SPAMFilteringEnableType ENABLED
AllowCallRedirect DISABLED
thanks
Do you know if you're using media bypass? What operating system? I'm assuming Windows? I see you mentioned that you're on the same network as others that do not have the same problem, so that should in theory eliminate a network firewall, what about firewall on the workstation? Can you disable it and retest?
There are different port requirements between the Windows client, and the browser client. Teams should handle the firewall stuffs automatically, but it might still be an issue.
