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(SOVLED) Team image reverts to some default image in Windows 10 app
Hi there,
I have a problem where all the team images in the Microsoft Teams Windows 10 app are a default grey image (I've uploaded a screenshot as an attachment).
The proper images do show for other members and on my mobile app. I've tried reinstalling Teams and clearing the cach by deleting the Teams appdata folder.
I've also tried logging in with another account from the same organisation. For that account in the same Windows 10 app, the team images do show properly.
We are not an educative organisation and I have an admin account.
Any suggestions? Your help would be greatly appreciated.
Jelmer M.
SOLVED
Hi Henry! It has been a while.
I've tried a million and one things and it finally paid off.
It turns out that there are a couple settings with regards to user roles that clashed (at least on our tenant).
I found out because I made a new account with no roles given. When I logged in there was no problem with Teams (all the images showed), but as soon as I assigned the necessary roles, the team images/icons disappeared.
I have narrowed it down to the roles "Teams communication admin", "Teams communication support engineer" and "Teams communication support specialist" under "Collaboration".
When all those were turned on the team images disappeared and when I turned all of them off the team images reappeared. I haven't done any more testing yet, so I might be that just two (or even one) of those roles cause the problem. Turning them all off might a quite fix for anyone else who is having this problem.
Thanks again voor all your help.
With kind regards,
Jelmer
JelmerDavid Is it literally just Teams as at first I was thinking if you had enabled some sort of greyscale setting within Windows 10, such as
But if that was the case you would see it everywhere.
Also with you saying a different account on the same Windows 10 device, in fact that is a point do you get the same if logging onto another device or is it any device?
Back to my other point, what if you refresh your Windows 10 profile.
Another thing you could try would be to uninstall the current Teams app and ensure you are downloading and installing the latest one available by going to say teams.microsoft.com
In fact when going to teams.microsoft.com, how does it look in the web version.
Thanks
Henry
Hi Henry thanks for your response.
On the web version everything is fine. The pictures show.
I called someone up to login on their laptop. The same problem. No pictures only the image I attached in the original message.
So it is not something specific to my device/Windows 10 installation but it only happens on the Windows 10 app and on my account.
I noticed that the image is the same image that briefly appears on the mobile app when the team images are loading. Perhaps it has something to do with a mistake while loading the images from the web? I've checked the firewall settings and no problem there (but I guess that makes sense, as the problem is still there on another desktop device).
It is specificly Teams. No other problems anywhere else as far as I've noticed
I'm running the latest Teams version.
Thanks again for your time, it's greatly appreciated.
Jelmer
JelmerDavid
Yeah the issue certainly seems to be account specific, which is even more bizarre, but then not as web is fine. So seems to be settings applied to windows for your account.
Could you give me a better screenshot that shows the icon in situ, obviously know that is easier said than done needing to avoid showing anything unwanted. Is it these icons we are talking about:So in the Teams/Channels list?
Thanks
Henry
