Forum Discussion
Status does not update (New Teams)
Hi, We've been testing the new Teams before we roll it out more widely. We have noticed that your status does not update consistently with the new Teams, as in, here is one scenario as an example ...
I have spoken with Microsoft quite a lot over the past 24 hours to look into this issue and they don't seem to even acknowledge this as a bug. But I think this was more the support agent issue.
At first he tried to tell me because I was on the New Teams I was running a Beta version and I had to show him the documentation to show him it was now under general availability. Along with lots of other time wasting exercises he ended the call by saying 'Use the classic Teams and try the new teams again in a week to see if the bug has been fixed'
Pretty poor but I am trying to get them to acknowledge the bug at least so hopefully a fix comes soon as it was very frustrating for my users all of a sudden they stopped working. I moved it into default for some users to test it before moving to full organisation and had to revert them all back after 24 hours.
At first he tried to tell me because I was on the New Teams I was running a Beta version and I had to show him the documentation to show him it was now under general availability. Along with lots of other time wasting exercises he ended the call by saying 'Use the classic Teams and try the new teams again in a week to see if the bug has been fixed'
Pretty poor but I am trying to get them to acknowledge the bug at least so hopefully a fix comes soon as it was very frustrating for my users all of a sudden they stopped working. I moved it into default for some users to test it before moving to full organisation and had to revert them all back after 24 hours.
VERY typical of Microsoft Support. My ticket has been escalated, but no response yet since there is a "work around." @andrea2020 have you gotten any updates from your ticket yet?
Darksabre No resolution on the ticket we logged either, just a lot of questions to which we've reiterated that it's affecting everyone and that it started and is affecting only the New Teams. Luckily for us we started deploying with only a pilot group and so is manageable. We're holding off on deploying it organisation-wide.
So I have some news. I had a call back from Microsoft support today as we had opened a ticket and also added a link here to the forum.
The agent told me that he has looked at it and he can confirm the problem and they are working on a fix for it.
I'll call him again on Monday, as I wasn't at the site at the time, to gather more information if necessary.As a temporary solution, he could only offer me to use the classic version until the problem is solved, if it is a function that we absolutely need.
thanks so much for sharing the update you received from MS MarkusM1610!! Will also share if we receive anything substantial. I do hope MS doesn’t push through with killing Classic Teams in June 2024 without resolving this first.
