Forum Discussion
Status does not update (New Teams)
Hi, We've been testing the new Teams before we roll it out more widely. We have noticed that your status does not update consistently with the new Teams, as in, here is one scenario as an example ...
Another Update: In my frustration, I reverted back to Classic Teams yesterday and completely uninstalled "NEW" teams. I had ZERO issues yesterday. I made a Teams to Teams call this morning and noticed that my co-workers statuses were off again. My smart phone (Android) was showing correctly. So now classic Teams is affected too? VERY strange stuff. Logged out and back in and the statuses were fine. I plan on doing more extensive troubleshooting today and will post anything I find in my logs. Good luck everyone and happy Friday.
Darksabre oh no! Yes weird. Hmmm…did they maybe manually change their status? You know how in classic if you manually change your status, it will stay that way unless you reset…? 🙂
Interesting. I've started to see the issue since we switched our telephony solution from VOIP to Operator Connect AND switched to the New Teams. Thank goodness the switch from Classic Teams has not been rolled out to the enterprise yet. This being said we have had a report today from one of our users, I've yet to find out if she is using Classic or New Teams.
An annoying bug that needs to be addressed!
- Was your co-worker using Teams-Classic or the New-Teams?
I have also noticed that the status in the app (ios for me) is often correct, also in the web app.
In problematic cases, it may be indicated as "unknown".- great question. she's on Classic Teams. Weird, right?
- Sounds a bit strange really. Especially in connection with the problems in the new team.
However, it's not unusual for the classic team to have problems.
But I think we should all keep a close eye on this.
- Was going to say - When we see the issue in Classic, it's almost always because the far side is using the new non-IoS or web client. IoS and web always seem to provide accurate presence, and they're actually how I test the differences.
DaveTheTeamsGuy interesting point about the web client seeming to be unaffected. I haven’t actually tried the web much - I might start trying that. There seem to be a few things (not just Teams) that the web client can do but the desktop app can’t. I almost feel like there is a push towards web client-is there?
