Forum Discussion
owler_77
May 14, 2020Copper Contributor
Teams call controls on jabra headset not working
Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...
- Jul 28, 2021
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.
Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.
No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...
Dana_dmanley34
Jun 10, 2021Copper Contributor
Great! I wish it would start working on Cisco softphone so I don't have to sit her all day and stare at the screen waiting for that phone call. Now that the stay at home covid19 is nearly over they will fix it. I found it works on IOS.
Christian Dyck
Jul 28, 2021Brass Contributor
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.
Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.
No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...
- espryteNov 15, 2021Copper ContributorWorked for me too, however while uninstalling the old driver I also had to delete it otherwise it would reinstall with the old driver.
- Dr_SnugglesOct 21, 2021Copper ContributorThank you!
This helped me out to use all the functionallity if Jabra 510 (connected via USB) again after the 20H2 update. - GediminasMuraskaSep 27, 2021Copper ContributorThank you!
This is the only thing that worked. Updated the driver (by uninstalling the device in Device Manager, as it would not find more recent driver otherwise) and it helped!- PRaymaekersDec 07, 2021Copper Contributor
GediminasMuraska I have the same issue on windows 10 20H2 and am trying to switch to the other driver (with USB), but whenever I uninstall the device, it just comes back when scanning for new hardware or unplugging/plugging the Jabra speak 510. I never get the choise to select the other (ISB) driver as shown in Christian Dyck 's reply.
How were you able to select the other driver?
- espryteDec 07, 2021Copper Contributor
PRaymaekers you've got to delete the driver, not just uninstall it.