Forum Discussion
owler_77
May 14, 2020Copper Contributor
Teams call controls on jabra headset not working
Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...
- Jul 28, 2021
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.
Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.
No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...
starbuck3k
Dec 02, 2021Brass Contributor
Also experiencing the issue: both USB connected speakers and bluetooth headsets regularly stop functioning while using Teams on my work laptop (Windows 10). I cannot reproduce the bug intentionally but it seems to be triggered usually after I end a meeting.
The devices work: simply unplugging them and plugging them into my personal computer (Windows 8.1 / USB link) or connecting them with Bluetooth on a smartphone and they work perfectly again.
Some time ago I could open an administrator console and enter "net stop windows audio / net start windows audio" and the device would work again. Since a few months, this has stopped working also and I have to reboot my laptop each time.
This happening to my colleagues also and we started using Telegram instead for calls.