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Teams calls disconnects / dropped / terminated when users are logged into multiple devices
Hi everyone, [Edit : see my response below, we don't think this is due to different versions, but due to a user being logged into teams on multiple devices] What I think we're seeing is a differenc...
i can confirm that updating iOS App (from version 2.0.9 to 2.0.10) also resolves the problem (testing on different devices with iOS and iPadOS)
ATTENTION: User must update the iOS App manually, no automatic Update in the Apple iOS Store !!! As the auto-update feature for the app remains disabled at this time by Microsoft affected users should manually update to the latest version of the Teams iOS client to resolve the problem.
After seeing
we got the user (Bob) with
iOS Version 2.0.9 / Build : 1.077.2020050202 (general) / Calling version : 2020.10.01.6
teams app to uninstall the app (they didn't log out first).
Then Bob downloaded and install the app from the apps store (NOT from our companies "comp portal" location).
After Bob signed in in the app about menu shows no change.
- Version 2.0.9 / Build : 1.077.2020050202 (general) / Calling version : 2020.10.01.6
Now Bob is logged in on laptop and phone.
When Sally calls Bob on Teams, if Bob answers using the laptop the call connects. Bob's phone rings once after answering on the computer then the phone stops ringing.
We also tested with Bob logged into phone (after reinstalling iOS Teams app), android tablet and computer. When Sally called Bob was able to answer the call from any device. Just like pre 5 May 2020.
Thanks @user123955 and Akeelyakub
Now to tell our users what to do.....
Same issue here which seemed to start today, 5/6/2020.
If a user is logged into Teams on macOS and iOS, accepting new, one-on-one video calls fails from macOS.
If that user signs out of Teams on iOS, they can accept new, one-on-one video calls from macOS.
A user here is signed into Teams on iOS, iPadOS, and macOS. If they just sign out of iOS, leaving iPadOS and macOS logged in, they can still accept new, one-on-one video calls.
