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Teams calls disconnects / dropped / terminated when users are logged into multiple devices
Hi everyone, [Edit : see my response below, we don't think this is due to different versions, but due to a user being logged into teams on multiple devices] What I think we're seeing is a differenc...
i can confirm that updating iOS App (from version 2.0.9 to 2.0.10) also resolves the problem (testing on different devices with iOS and iPadOS)
ATTENTION: User must update the iOS App manually, no automatic Update in the Apple iOS Store !!! As the auto-update feature for the app remains disabled at this time by Microsoft affected users should manually update to the latest version of the Teams iOS client to resolve the problem.
Problem starts with iOS Teams App Version 2.0.9. We are still testing on different devices. Version 2.0.8 works. Our workaround disable call notification in Teams app configuration...
Thanks Jschneid70
we tested that too and yes it works , but for our workforce it isn't an option to turn off notifications in the iOS teams app. Especially for front line workers.
Uninstall and reinstall has worked for users we've seen so far.
- Answer from Microsoft TM212147
Current status: We've identified that the problem causing incoming calls to intermittently drop exists within the Teams iOS client build 2.0.9. We're validating a fixed version of this build for release to the iOS app store and we encourage users to refrain from updating to the current version of the app until the new version is released tomorrow
