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Teams calls disconnects / dropped / terminated when users are logged into multiple devices
Hi everyone, [Edit : see my response below, we don't think this is due to different versions, but due to a user being logged into teams on multiple devices] What I think we're seeing is a differenc...
i can confirm that updating iOS App (from version 2.0.9 to 2.0.10) also resolves the problem (testing on different devices with iOS and iPadOS)
ATTENTION: User must update the iOS App manually, no automatic Update in the Apple iOS Store !!! As the auto-update feature for the app remains disabled at this time by Microsoft affected users should manually update to the latest version of the Teams iOS client to resolve the problem.
I have a user who is experiencing the same issue but on Windows.
The app on their iPhone works flawlessly.
Teams version 1.3.00.12058 (64-bit)
Hi there, Jamie_Powis
The issue is with the iOS app dropping the call after it has been answered on the windows device. I think because it rings 1/2 a ring longer than the desktop device.
With your user get them to turn their phone off, and I'll bet they don't have the issue when someone calls them.
It looks like Microsoft will have a fix in the next couple of days, with a new version of iOS
https://twitter.com/search?q=%40MSFT365Status%20TM212147&src=typed_query
Dorje-McKinnon Microsoft releases iOS Teams Version 2.0.10. The Calling-problem is now fixed.
Title: Incoming calls can't be answered in Microsoft Teams intermittently User Impact: Incoming calls to users may have been intermittently dropped upon answering. Final status: We've confirmed that the new Teams iOS client build 2.0.010 which contains the fix for the problem is now available for download in the iOS App Store. As the auto-update feature for the app remains disabled at this time, we encourage affected users to manually update to the latest version of the Teams iOS client to resolve the problem. Scope of impact: Impact was intermittent and specific to users who were signed in to the Teams iOS app alongside any other version of the Teams client with the same account. Start time: Tuesday, May 5, 2020, 7:30 AM (5:30 AM UTC) End time: Friday, May 8, 2020, 6:00 AM (4:00 AM UTC) Root cause: The Teams iOS client build 2.0.9 contained an error that would intermittently cause incoming calls to drop upon answering. Next steps: - We're working to identify additional testing methodologies to better ensure the efficacy of our iOS client builds. We'll publish a post-incident report within five business days.
Many thanks Jschneid70
I've just checked my iOS device and it has updated itself automatically to 2.0.10.
Because I'd already uninstalled and reinstalled 2.0.9 (which fixed my problem) does someone want to confirm by testing a device which was causing the problem (but which wasn't uninstalled and reinstalled) that 1) 2.0.10 has installed automatically and that the issue no longer happens ?
