Forum Discussion
Teams Desktop App crashes in a restart loop (renderer process crashed)
Version: 1.3.00.28779 (64-Bit) - Windows 10 (20H2)
If I start Teams Desktop App it crashes after a few seconds, restarts and then the same thing on and on... In the past it worked perfect on this system, but someday this error occured - maybe after driver or windows updates, don't really know.
What I still tried:
- uninstall Teams
- install newest graphic drivers
- install all Windows updates
- deleting all cache data in appdata directory
- starting Teams by teams.exe directly, not by shortcut
- changing audio devices
- change window size
- directly minimize window to task bar and wait
These are all "errors" in the logfile - i think the render process is the crash moment.
Mon Dec 21 2020 14:28:31 GMT+0100 (Mitteleuropäische Normalzeit) <18028> -- error -- getInstallOrUpdateTime failed
Mon Dec 21 2020 14:28:31 GMT+0100 (Mitteleuropäische Normalzeit) <18028> -- error -- Error occurred while saving env_config.json
Mon Dec 21 2020 14:28:33 GMT+0100 (Mitteleuropäische Normalzeit) <18028> -- error -- Error saving cookie
Mon Dec 21 2020 14:28:34 GMT+0100 (Mitteleuropäische Normalzeit) <18028> -- error -- RegistryService: failed to register Sfb App with error: No Path
Mon Dec 21 2020 14:28:42 GMT+0100 (Mitteleuropäische Normalzeit) <18028> -- error -- Renderer process crashed; rendererName=pluginHost; crashType=crashed; url=about:blank; restarting app=YES
I would recommend you or your administrator raise a ticket to Microsoft support, you would seem to have already considered the suggestions I would make here. The Teams client version is a bit old, but fairly typical for a new installation.
