Forum Discussion
Teams Mobile App only showing Calls
Hi everyone, I thought I'd start this discussion by mentioning we've encountered a bug within the Teams Mobile App whereby Android devices, don't allow you to access anything in the Teams Mobile ...
We're experiencing this with users that have an Android device plus the Teams Voice license. My work IOS device was fine but my personal Android device had the same issue. We have a limited number of people with the Teams Voice/Shared Devices license including myself. Removing that license from my account resolved the issue. Not an option for the users that need the Teams voice functionality.
Can confirm: Remove the licence (Gemeinsam genutzte Microsoft Teams-Geräte), remove all data in the microsoft teams app and the app works again on android phones.
//Edit:
this is only a workaround. as soon as the license is reassigned, the android teams app loses all functions again.
- MarkAllen72
SimonDW
Appreciate your answers. I tested this fix on my account as well. As soon I assigned "Microsoft Teams Shared Devices" I got same behavior as affected users.
After license removal + cache clear for MS Teams I was able to log in back to the app with full functionality.
Unfortunately same as for Mark, this is not a fix for most of the users.Removing the 'Microsoft Teams Shared Device' license worked for us.
Our users are still able to use Teams Voice and Teams in general on their computers as well.Voice just took a while to drop off. We are in the same boat as everyone else. Need to get the Teams Phone License. Unfortunate.
- For my company removing this license breaks all ability for send/receive external calls over VoIP DID with our 3rd party provider.
- I can confirm this worked in a single test on my user account. However, this is not a viable fix for our staff. We too need those licenses assigned for our users to be able to make and receive external calls through our provider.
