Forum Discussion
Teams Mobile App only showing Calls
Hi everyone, I thought I'd start this discussion by mentioning we've encountered a bug within the Teams Mobile App whereby Android devices, don't allow you to access anything in the Teams Mobile ...
This is the reply from MS Support we received:
"After further investigating internally, kindly see below the summary of this incidents we have internally,
Title: Some users with Android devices can't send chat messages in the Microsoft Teams mobile app
User impact: Users with Android devices can't send chat messages in the Microsoft Teams mobile app.
More info: Users may see the following error when attempting to start a One-on-One chat in the app: "Administrator has disabled chat for this user."
Those who have access to the Microsoft Teams web app or desktop client can use those as alternatives.
Final status: Our investigation is complete, and we've determined that the Microsoft Teams Shared Device licensing configuration in the environment managed by your organization contains an incompatibility that's resulting in the perceived impact. We've provided recommendations to your organization's representatives to reconfigure the environment to resolve the incompatibility and restore the expected chat functionality. The Microsoft-managed environment is functioning as expected and a service incident didn’t occur."
"After further investigating internally, kindly see below the summary of this incidents we have internally,
Title: Some users with Android devices can't send chat messages in the Microsoft Teams mobile app
User impact: Users with Android devices can't send chat messages in the Microsoft Teams mobile app.
More info: Users may see the following error when attempting to start a One-on-One chat in the app: "Administrator has disabled chat for this user."
Those who have access to the Microsoft Teams web app or desktop client can use those as alternatives.
Final status: Our investigation is complete, and we've determined that the Microsoft Teams Shared Device licensing configuration in the environment managed by your organization contains an incompatibility that's resulting in the perceived impact. We've provided recommendations to your organization's representatives to reconfigure the environment to resolve the incompatibility and restore the expected chat functionality. The Microsoft-managed environment is functioning as expected and a service incident didn’t occur."
