Forum Discussion
Teams Mobile App only showing Calls
Hi everyone, I thought I'd start this discussion by mentioning we've encountered a bug within the Teams Mobile App whereby Android devices, don't allow you to access anything in the Teams Mobile ...
Form this was just related to one or two licences (which I didn't use anyway, maybe the reason why Ms didn't offer it as a workaround). Just remove
- Microsoft Teams Domestic and International Calling
- Plan Microsoft Shared Devices
Delete the cache and the data from the app and you should be good to go. Also waited 3+ weeks. This chat gave me the hints. Thanks all and shame on Microsoft. Very frustrating 3+ weeks
I am seeing this work after removing the Teams Shared Device license which we assign to people who have a SIP trunk and calling functionality in Teams. But we need those licenses so they can continue to receive calls.
Anyone have a better workaround for those of us who actually need the licenses applied? Our MS rep has been 100% unhelpful, just asking one small question each day then disappearing until the next day.
Replacing the Teams Shared Device License with the Teams Phone Standard License worked for us.
Microsoft have said that the behaviour witnessed is a new feature they introduced for Shared device licenses on android recently.
They told me if I was unhappy with this I should provide feedback in the usual way.
