Forum Discussion
Teams Mobile App only showing Calls
Hi everyone, I thought I'd start this discussion by mentioning we've encountered a bug within the Teams Mobile App whereby Android devices, don't allow you to access anything in the Teams Mobile ...
Hi everyone,
So we heard back from Microsoft after a lot of back and forth and unfortunately this is now by design for the 'Microsoft Teams Shared Devices' license. As a lot of customers of 365 have used this to enable the SIP integration into Teams, ourselves included, as this license was previously called 'Common Area Phone' and automatically converted into the 'Microsoft Teams Shared Devices' license.
The correct license that should now be used is the 'Teams Phone Standard' license. This resolved the problem instantly.
Microsoft published back in June that they would be making this change that went live in October. I would advise you all that entered NCE before June to challenge this with 365 billing support as you would have committed to a license that has since changed its functionality - we are continuing this conversation with Microsoft.
Unfortunately there is no trial for this license either.
Not the solution we would've wanted but I'm afraid it's the only one.
So we heard back from Microsoft after a lot of back and forth and unfortunately this is now by design for the 'Microsoft Teams Shared Devices' license. As a lot of customers of 365 have used this to enable the SIP integration into Teams, ourselves included, as this license was previously called 'Common Area Phone' and automatically converted into the 'Microsoft Teams Shared Devices' license.
The correct license that should now be used is the 'Teams Phone Standard' license. This resolved the problem instantly.
Microsoft published back in June that they would be making this change that went live in October. I would advise you all that entered NCE before June to challenge this with 365 billing support as you would have committed to a license that has since changed its functionality - we are continuing this conversation with Microsoft.
Unfortunately there is no trial for this license either.
Not the solution we would've wanted but I'm afraid it's the only one.
