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DougAtBHB's avatar
DougAtBHB
Copper Contributor
Dec 04, 2023

Teams presence showing "in a call" when not

I have a strange issue where Teams shows that I am "In a call" when I'm not. I've tried the "clear the Teams cache" suggestion, but that didn't make a difference. The presence is the same whether I'm...
microsoft teams
presence status
AndresGorzelany's avatar
AndresGorzelany
MVP
Dec 05, 2023
Hello,
Did you try the "Reset Status" option?
  • DougAtBHB's avatar
    DougAtBHB
    Copper Contributor
    Dec 05, 2023

    Thank you for your response. Yes, I have tried the "Reset Status" option. It eventually resets back to "In a call".

    • AndresGorzelany's avatar
      AndresGorzelany
      MVP
      Dec 05, 2023
      "In a meeting" is an Outlook calendar state and "In a call" is a Teams app state, so this is coming from Teams
      Are you sure you aren't logged in to another endpoint?
      • DougAtBHB's avatar
        DougAtBHB
        Copper Contributor
        Dec 05, 2023
        Thanks for continuing to assist. The only other endpoint I have Teams on is my mobile device. I am logged in, per se, but not in a Teams meeting on it. I have restarted and even shut it down for an extended period of time to see if it was affecting presence, but it didn't make any difference.

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